Frequently Asked Questions

Everything you need to know about your ROAME shopping experience.

What is the standard shipping timeframe for ROAME orders?

We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping times vary by location, usually ranging from 7-14 business days. You will receive a tracking number via email as soon as your order departs our warehouse.

What is your return and exchange policy?

We accept returns and exchanges within 30 days of purchase, provided the items are in their original condition with all tags attached. Please note that sale items are eligible for store credit only.

How do I ensure I am ordering the correct size?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or consulting our virtual fit assistant.

Which payment methods do you accept?

ROAME accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Where are ROAME garments manufactured?

We pride ourselves on ethical production. Our collections are designed in-house and manufactured in certified factories that prioritize fair labor practices and sustainable material sourcing.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team. After this window, the order cannot be changed.